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How it works

Lost is not final.

Revient starts where a dispute ends. It reads what your store already holds about the lost order, checks whether the debt is fair to pursue, and then hands you the route. The original chargeback is not reversed at any point.

The flow

Four stages. One decision that is yours.

The same Flow as Home, with room for what each stage actually does. Lost, Checked, Routed, Settled. The original chargeback stays where it is.

  1. 01

    Lost

    The bank already decided.

    Revient starts here, after the chargeback, not before it. Connect your store with read-only store access. Revient looks for disputes you have already lost and pulls the records attached to them. It holds no permission that could change anything in your store.

    • The original chargeback is not reversed.
    • Nothing is retrieved until you connect the store yourself.
    • Your customer list and catalogue stay where they are.

  2. 02

    Checked

    Your own records are read.

    Fairness first. If the customer was already refunded, the order was cancelled, or your own records contradict the claim, the case stops there. What remains is checked against delivery, refunds and the payment trail. A contradiction is a signal, not a story Revient invents.

    • A case the records contradict does not move.
    • Facts keep a link back to the source that holds them.
    • Eligibility follows written rules, not a model's judgement.

  3. 03

    Routed

    You pick the route.

    Two doors, and a third answer that is doing nothing. Recover keeps the receivable and has an approved collection agency pursue it. Sell Now is a conditional sale to an approved organisation. Leave it, and the case stays exactly where it is. No route runs without you.

    • Nothing is offered to a partner until you release it.
    • Accepting an offer is not the sale.
    • Doing neither is a real answer.

  4. 04

    Settled

    Money counts when it is verified.

    A partner reporting a payment is not the same as money received. Once a payment is verified, the split agreed at the start is applied and you see where each part went. Amounts stay in the currency the order happened in. The original chargeback is not reversed.

    • Reported is shown separately from verified.
    • Revient does not add different currencies into one headline figure.
    • A reported payment that never arrives never becomes a number on your totals.

Sell Now

Accepting an offer is not the sale.

Revient keeps every step apart and shows you which one you are on. Ownership moves only once funding is verified and the assignment conditions are met.

A buyer is always an approved organisation holding an active debt-purchase approval for that market, never an individual. If funding is not verified, or the assignment conditions are not satisfied, the sale fails and the receivable remains yours.

Accepting an offer is not the saleSell Now, state by state

  1. Offer accepted

    Not yet sold

  2. Funding required

    Not yet sold

  3. Funding verified

    Not yet sold

  4. Assignment conditions satisfied

    Not yet sold

  5. Assignment effective

    Sold

  6. Sale completed

    Sold
Ownership transfers where the mark changes, and not before. If funding or the assignment conditions fail, the receivable is still yours.

What you decide

Four decisions, all yours.

Every step that involves an outside organisation is a step you take.

Whether a case is pursued at all
Nothing is offered to a partner until you release it. Revient can tell you a case is eligible; it cannot act on that by itself.
Which route it takes
Recover keeps the receivable and has an approved agency pursue it. Sell Now transfers it to an approved buying organisation. Doing neither is a real answer.
Whether to accept an offer
An offer is a price, not an instruction. Declining costs nothing and the case stays exactly where it was.
When to stop
You can pull a case back from routing before an agency has accepted it, and you can close a case at any point.

Getting paid

A collection agency telling Revient that a customer has paid is a claim about money, not money. Only verified money reaches your totals.

Amounts are held in the currency the order happened in and reported per currency. Revient does not add different currencies together into one headline figure.

Reported is not receivedWhat has to happen before money is yours

  1. Payment reported

    The collection agency says the customer has paid. This is a claim, and Revient records it as one.

  2. Being verified

    The claim is checked against what actually arrived.

  3. Verified

    Counted as recovered

    Confirmed received. Only from here is it recovered money, counted in your totals and eligible to be settled.

  4. Reversed

    The payment came back. The balance is freed so a replacement can be reported, and your totals are corrected.

Your recovered total counts verified money only. A reported payment that never arrives never becomes a number on your dashboard. A claim can also be sent back for correction, withdrawn and replaced, or closed unverified - none of those counts either.

See it on your own lost disputes.

Nothing is routed, offered or sold until you release it.

Start recoveringWhat Revient can prove