Lost.
Not final.
A clearer next step for chargebacks you have already lost. Revient checks your evidence. You choose whether to recover, sell an eligible receivable, or leave it.
Read-only access. The original chargeback is not reversed.
01 / CONNECT YOUR WORLD
Your tools already hold the story.
Bring the right records together.
Choose your platform to explore the guide.
Platform names and logos belong to their respective owners and indicate compatibility, not endorsement.
The flow
From the original loss to a verified outcome. You decide which eligible cases move forward.
01
The bank already decided. Revient starts here, after the chargeback, not before it.
02
Your own records are read. A contradiction stops the case. Nothing is invented.
03
You pick Recover, Sell Now, or Leave. No route runs without you.
04
Money counts when it is verified. Reported is shown separately. The original chargeback is not reversed.
Signal finder
A case only moves when your own records contradict the dispute. If they do not, we stop. The original chargeback stays where it is.
#88421
Item not received / £322.88
ExampleWhat the dispute said
What the records show
The records need to be assessed before you choose a route. A signal alone is not an approval.
Two doors
Three routes, including none. Revient is not a collection agency and does not buy the receivable. You keep the decision.
Route the case to an approved collection agency. You keep the receivable. You are paid as the customer pays, once the payment is verified.
Where the case and jurisdiction allow, an approved organisation may offer for the receivable. Accepting an offer is not the sale. It completes only when funding is verified.
What is fixed
We do not publish a recovery rate. Not every case can move, and that is a valid answer.
Our commitments
These are Revient commitments, not customer testimonials.
Every route is your decision. Nothing moves until you choose it.
Revient / Merchant control
Evidence comes before any movement. If your records contradict a case, we tell you and stop.
Revient / Evidence first
Only approved collection agencies and approved institutional buyers work on your cases.
Revient / Professional network
We show what was verified, not what was reported. Money states are never guessed.
Revient / Verified outcomes
We never contact your customers. Approved agencies do, and only on cases you release.
Revient / Customer contact
Your store connection reads. It never writes, refunds or changes an order.
Revient / Read-only access
Revient works on chargebacks you have already lost. It finds the lost disputes on your store, retrieves the records attached to them, and checks whether the debt is fair to pursue and can be shown. Where a case is eligible you can route it to an approved collection agency or sell it to an approved buying organisation.
No. The bank's decision stands. Revient does not challenge it, appeal it or re-present the dispute. What it works on is the debt left behind once the money has already gone.
Revient's commerce connectors read evidence; they do not call store endpoints to change orders, issue refunds or take payments. Use the minimum permissions in the provider guide. Some provider permission groups are broader than the read operations Revient uses, and the guide identifies those exceptions.
Relevant orders and genuine dispute records, including available order-time customer/contact and address details, refunds, returns, fulfilments and transaction references. Importing an order alone does not establish a dispute. The connectors do not need full card numbers or a customer-wide export.
Missing, restricted and unsupported source fields remain unknown. For Shopify, protected customer data access is separate from ordinary scopes; adding read_customers alone does not grant access to protected fields.
Money reaches you after it is confirmed as received. A partner reporting a payment is not the same thing, and Revient keeps the two apart until the payment is verified.
Once it is, the split agreed at the start is applied and the proceeds are paid out. Payouts run only through payment providers that have been configured and switched on, and Revient will not quote you a payout date it cannot stand behind.
With Recover you keep the receivable and an approved collection agency pursues it on your evidence; you are paid as the customer pays. With Sell Now an approved organisation offers to buy the receivable outright.
Accepting an offer is not the completed sale. Ownership moves only once the funds are verified and the assignment conditions are met, and Revient keeps those as separate states so a case is never shown as sold before it is.
Professional organisations. Applications are reviewed by hand at organisation level, and approval is granted for specific capabilities in specific jurisdictions. Being approved to work one market does not approve you for another, and it does not approve you to buy.
No. A receivable is only ever sold to an approved organisation holding an active debt-purchase approval for that jurisdiction. A person can use buyer functionality only as an authenticated representative of that organisation. Revient is not a retail marketplace and does not sell debt to private individuals.
Revient includes Shopify, WooCommerce / WordPress, BigCommerce, Magento, Adobe Commerce, Squarespace and Custom API connection flows. Wix uses CSV import. Gmail and Microsoft 365 / Outlook provide selected case correspondence. Each source has a setup guide under Resources; live verification still requires an authorised provider account.
Follow the guide for your platform under Integrations. Once connected, Revient imports your lost chargebacks and shows its progress as it checks each one.
Only chargebacks you lost become cases. A lost chargeback missing some details shows Needs information so you can add them. Open and won disputes are left out.
Connect your store and see which lost disputes have a credible next step. Not every case can move, and that is a valid answer too.
