Resources
Answers for the moment after the loss.
Guides, documentation and plain answers for the decisions that come after a chargeback is lost. The original chargeback is not reversed.
Guides
Short guides. Plain answers.
Each one points into a page the site already publishes. None of them invents a case study.
Basics
What happens after you lose a chargeback
The bank's decision stands. Revient starts from the lost dispute and the records around the order, and shows which routes are still open.
Evidence
Evidence that makes the difference
Review parcel histories, private delivery proof, payment checks and refund coverage. Unknown fields stay unknown; only confirmed lost disputes receive recovery scoring.
Decision making
Recover vs. Sell Now: which path is right?
Recover keeps the receivable with an approved agency working it. Sell Now is a conditional sale to an approved organisation. Leaving a case is also valid.
Integration guides
Connect your store. Step by step.
One guide per store platform, mailbox and import route: what to create, which permissions to choose, and how to check it worked.
Shopify
Connect an app owned by your store's organisation and read order and dispute evidence.
WooCommerce / WordPress
One connector for WooCommerce shops running on WordPress.
BigCommerce
Read orders and payment transaction records from a specific store.
Magento Open Source
Read sales evidence with a dedicated signed integration.
Adobe Commerce
Choose the authentication model for your Commerce deployment.
Squarespace
Connect an authorised commerce site, with webhooks when OAuth permits them.
Wix CSV import
Import Wix exports without a Wix API connection.
Custom API
Connect a read-only HTTPS API controlled by your organisation.
Gmail evidence
Finds and keeps each case's customer emails automatically.
Microsoft 365 / Outlook
Finds and keeps each case's customer emails from business and personal mailboxes.
CSV, manual records and evidence files
Bring the facts you have into a reviewed intake workflow.
Documentation
Start here. Go deeper later.
Four doors into the product: getting started, the merchant guide, the partner guide, and platform support.
Getting started
Create a merchant workspace, connect your store with read-only access and see your lost disputes.
Merchant guide
How to read a case, what the evidence shows, and the choices open to you on each one.
Partner guide
For collection agencies and institutional buyers: how organisations apply and what approval covers.
Platform support
Which commerce platforms connect today, what Revient reads, and where to ask when something is unclear.
What is Revient?
Revient works on chargebacks you have already lost. It finds the lost disputes on your store, retrieves the records attached to them, and checks whether the debt is fair to pursue and can be shown. Where a case is eligible you can route it to an approved collection agency or sell it to an approved buying organisation.
Do you reverse chargebacks?
No. The bank's decision stands. Revient does not challenge it, appeal it or re-present the dispute. What it works on is the debt left behind once the money has already gone.
What is the difference between Recover and Sell Now?
With Recover you keep the receivable and an approved collection agency pursues it on your evidence; you are paid as the customer pays. With Sell Now an approved organisation offers to buy the receivable outright.
Accepting an offer is not the completed sale. Ownership moves only once the funds are verified and the assignment conditions are met, and Revient keeps those as separate states so a case is never shown as sold before it is.
What data do you access?
Relevant orders and genuine dispute records, including available order-time customer/contact and address details, refunds, returns, fulfilments and transaction references. Importing an order alone does not establish a dispute. The connectors do not need full card numbers or a customer-wide export.
Missing, restricted and unsupported source fields remain unknown. For Shopify, protected customer data access is separate from ordinary scopes; adding read_customers alone does not grant access to protected fields.
Who can become a partner?
Professional organisations. Applications are reviewed by hand at organisation level, and approval is granted for specific capabilities in specific jurisdictions. Being approved to work one market does not approve you for another, and it does not approve you to buy.
How do merchants get paid?
Money reaches you after it is confirmed as received. A partner reporting a payment is not the same thing, and Revient keeps the two apart until the payment is verified.
Once it is, the split agreed at the start is applied and the proceeds are paid out. Payouts run only through payment providers that have been configured and switched on, and Revient will not quote you a payout date it cannot stand behind.
Which platforms do you support?
Revient includes Shopify, WooCommerce / WordPress, BigCommerce, Magento, Adobe Commerce, Squarespace and Custom API connection flows. Wix uses CSV import. Gmail and Microsoft 365 / Outlook provide selected case correspondence. Each source has a setup guide under Resources; live verification still requires an authorised provider account.
Cannot find what you are looking for?
Write to the team with the question you actually have.