Before you start
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Follow the path that matches your account. Provider screenshots come from the linked official documentation and may show a different theme or older navigation. Configuration examples are labelled separately.
Permissions to choose
Use these exact permission names. Conditional permissions are needed only for the features described.
| Permission / scope | When needed | What it allows |
|---|---|---|
Access to export Wix orders | Required | Download the selected source records from your site's dashboard. |
Wix API keys, OAuth scopes or write permissions | Not requested | The import uses only the file you choose. |
Export, map and import Wix orders
Start with a small export containing an order whose total and refund state you know.
Select the orders to export
Wix site dashboard → Orders
- Tick the orders you need. Use the top checkbox only if you intend to export all orders.
Provider screenshotProvider reference: select the relevant orders in Wix.Wix: export orders, with screenshots ↗ You should seeThe intended orders are selected.Export one row per order
Wix → Orders → Export
- Choose Export. Select Orders for one row per order; Item purchased instead produces separate item rows.
- Keep the identifiers, purchase date, currency and order totals you need, then save the CSV.
Provider screenshotProvider reference: use Export after selecting orders.Wix: export orders, with screenshots ↗ You should seeA CSV is saved. Wix's exported purchase times are in UTC.Choose the file in Revient
Revient → Integrations → Wix → Import Wix CSV
- Confirm Export preset is WIX. Enter the Original store identity and select your file.
- Optionally name the mapping, then select Read columns. Files must be no larger than 10 MB and 10,000 rows.
You should seeRevient shows the source columns and proposed mappings.Check identity, money and dates
Revient import → Check the mapping
- Map the original order ID or order number, the order-level total, and its actual currency. Leave unavailable facts unmapped.
- Dates need an explicit timezone. If the Wix date lacks one, preserve the original file and prepare a copy with the verified UTC time written as ISO 8601, for example 2026-09-30T12:00:00Z.
- Do not map an item price as the order total or repeat a refund as though it were a separate order.
You should seeEach mapped field has a source column; missing dispute information stays unavailable.Validate and compare the preview
Revient import → Validate and preview
- Compare grouped record counts and totals with your export. Preview totals use minor units: 12050 GBP represents £120.50.
- Correct rejected rows in your source copy and upload again. Check warnings before continuing.
You should seeValid records have the expected IDs and amounts. Item rows have not multiplied an order's total.Import the reviewed records
Revient import → Import valid records
- Select Import valid records, then Open intake queue and progress.
- Include a confirmed LOST payment-provider dispute for each new case. An order-only file is skipped for new intake; it can supplement an already retained matching record.
You should seeConfirmed LOST disputes enter recovery intake; incomplete confirmed losses show Needs information. New non-lost and order-only records are skipped. Reuse original identities on later imports; historical source corrections remain available for review.
Review the collected evidence
Check the source facts and processing result after completing the provider-specific connection steps.
Check the case and automatic evidence results
Revient → Integrations → Intake, then Cases → Evidence
- Map the exported order's available customer and address columns. Leave fields absent from the export blank; do not invent contact details or dispute outcomes.
- Shopify intake accepts only CHARGEBACK disputes with final status LOST and a verified remaining disputed balance. Inquiries, won and open outcomes are excluded before customer enrichment, tracking, scoring and AI.
- Confirmed lost chargebacks with missing facts appear in Cases as Needs information. Missing facts remain unknown until supported by evidence.
- Historical non-qualifying records remain in internal audit history, outside merchant intake and active Cases.
- Cases combines retained Test and ordinary records. A small Test badge identifies records that cannot be routed, sold or counted in live financial totals. AI still requires its approved configuration and valid permissions.
- For each outbound, replacement or return parcel, check the tracking number, event dates and item coverage. Registration requires a confirmed lost dispute and verified notification-disabled settings. Delivery photos and signatures are separate private assets; unavailable assets are labelled, and a recipient postcode does not prove the delivery address.
- Use the row menu for one case. Select at least two checkboxes to show bulk actions. Refresh evidence requests current connected-source data and then checks it; Recheck stored evidence uses the facts already retained. Follow each row's progress and refusal reason.
- Archive retains history and may be blocked by active obligations. Use the Archived filter to restore a case. Reimporting its source does not restore it.
You should seeYou can identify the current evidence, unknown fields, processing state and next merchant action without losing historical assessments.
The Revient import screen
Use the source platform and original store identity for your file.
| Revient field | Where to find it | Example / guidance |
|---|---|---|
| Export preset | Revient's import screen. | WIX |
| Original store identity | A stable identifier for this Wix site; reuse it for future imports. | your-wix-site.example |
| CSV or TSV file | Your Wix order export, with source dates and currency preserved. | orders.csv |
| Reusable mapping name (optional) | A name you choose to reuse this column layout. | Wix order export |
If something goes wrong
Date is unavailable or rejected
Keep the source date's UTC meaning. Convert only a verified date to ISO 8601 with Z; never add today's date or guess an ambiguous day/month order.
Amounts are unknown
Map the source currency as well as the amount. If the export omits currency, obtain the correct value for each order before adding a currency column to your working copy.
Conflicting totals across item rows
Export one row per order or map a consistent order-level total. Do not sum repeated order totals.
Common questions
What evidence can a Wix file supply?
Only the columns you map: order identity, money, dates, refunds, returns, tracking and a confirmed lost dispute. Payment authorisation stays unknown unless that column is in the file. Rows that are not confirmed losses do not become cases.
Where do I find the Wix API credentials?
You do not need them. Revient currently supports Wix by CSV import only.
Will importing again create another copy?
Reuse the same original store identity and order IDs so Revient can recognise the source records. Changing those identifiers can make the same order look like a different record.
Can I upload a PDF order printout here?
This screen maps CSV or TSV columns. Add a PDF as supporting evidence from the relevant case instead; it is not automatically a structured order import.
What is the difference between Refresh evidence and Recheck stored evidence?
Refresh evidence queues new reads from available connected sources and already selected mailbox messages, then tracking and reassessment. Recheck stored evidence reassesses the retained facts without claiming a new provider read. Existing findings stay visible until the work finishes; unavailable sources and partial refusals are reported for each case.
Which disputes receive recovery scoring?
Shopify intake accepts only CHARGEBACK disputes with final status LOST and a verified remaining disputed balance. Inquiries, won and open outcomes are excluded before customer enrichment, tracking, scoring and AI. Historical non-qualifying records remain in internal audit history, outside merchant intake and active Cases. An order or tracking number alone does not establish a lost dispute. Supply the actual confirmed loss and preserve its original order and dispute identities.
Will testing send messages or release a case?
Evidence-testing mode blocks customer, agency and buyer delivery. Importing records or reviewing an assessment does not release a case.
What happens when I disconnect?
New reads stop and the Revient connection is disabled. Evidence already retained remains subject to the workspace retention and removal controls. Revoke the application or key in the provider account as well if you want to remove its access there.
Source documentation
Use these provider pages if a menu name has moved or your plan shows different options.